Politique de remboursement

Refund & Return Policy

1. Hygiene & Safety Policy (No Returns After Opening)
Due to the intimate nature of our products and strict sanitary standards, we cannot accept returns, exchanges, or refunds for any products that have been opened, unsealed, or used. All sales of intimate items are final once the product packaging has been opened or tamper-evident seals are broken.

2. Eligible Returns (Unopened Items)
We accept returns within 30 days of delivery only if:

The product is completely unopened, unused, and in its original, sealed packaging.

The product includes all original tags, accessories, and instructions.

Note: Return shipping costs for non-defective, unopened items are the responsibility of the customer.

3. Damaged, Defective, or Incorrect Items
Your satisfaction is our priority. If you receive an item that is damaged during transit, defective, or incorrect, please contact us within 48 hours of delivery.

How to report: Send an email to [info@gorgfill.com] with your Order Number, a brief description of the issue, and clear photos/videos of the damaged or defective item.

Resolution: Once verified, we will issue a free replacement or a full refund at no extra cost to you. You will not be required to return defective intimate items for hygiene reasons.

4. Order Cancellations
Orders can only be canceled before they are processed and shipped. Once a package is dispatched, it cannot be canceled and must follow our standard return process for unopened items.

5. How to Initiate a Return
To start a return for an unopened item, please contact us at [info@gorgfill.com]. Returns sent back to us without prior authorization will not be accepted.