Return & Refund Policy

Return & Refund Policy

At gorgfill, due to the intimate nature of adult products, we strictly adhere to rigorous hygiene, health, and safety standards. Please read our Return & Refund Policy carefully before placing an order.

Defective or Damaged Products Only

  • We only accept returns for items that arrive defective, damaged, or faulty.

  • Due to personal health and hygiene regulations, we do not accept returns for non-defective items, products that have been opened or used, or simple change-of-mind purchases.

How to Request a Return for Defective Items

If you receive a defective or damaged product, please contact us within 30 days of delivery by following these steps:

  1. Contact our customer support team at info@gorgfill.com.

  2. Include your Order Number, a brief description of the issue, and clear photos or a video clip showing the defect.

  3. Once approved, our team will provide instructions and a return shipping solution.

Exchanges

  • We do not offer product exchanges. If your item is confirmed defective or damaged, we will issue a full refund or send a brand-new replacement at no additional cost.

Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Upon approval, your refund will be processed back to your original payment method within 5–7 business days.

Discreet Packaging & Shipping

  • For confirmed defective returns, gorgfill will cover the return shipping costs or provide a pre-paid return label.

  • All replacements and orders from gorgfill are shipped in plain, discreet packaging with no product details on the exterior to protect your privacy.

Contact Us

For any questions regarding our return process, please reach out to: